Episode 80

Phone Experience is Vital to Your Practice Health

December 10, 2024

In this episode, Ben Tuinei and Naren Arulrajah explore the critical role of phone experience in dental practice success. They reveal that the average practice converts only 33% of new patient calls, emphasizing the importance of tracking conversion rates to improve performance. The discussion highlights common mistakes made by staff and leadership, strategies for creating a positive first impression, and the necessity of using metrics for continuous improvement. They also discuss how investing in SEO can drive new patient calls efficiently.

Time stamps

  • 00:02:20 – How well does an average practice handle phone calls, especially from new patients?
  • 00:04:56 – What is the clear definition for conversion rate?
  • 00:06:10 – What is the number one reason most practices have a low conversion rate?
  • 00:09:33 – What are some common mistakes practices make?
  • 00:15:16 – What are some common mistakes team members answering the phone make?
  • 00:19:49 – What if the issue is, not enough new patients calling? What can a practice do?

Resources

Freebie 80


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