Hidden in the Books: AR Assessments, Credit Balances, and Medicaid CRUSH Compliance.

In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Devon Banks, CEO of DTECH Billing and Claims, to discuss the hidden revenue risks that many dental practices overlook — from aging accounts receivable and unresolved credit balances to Medicaid CRUSH compliance concerns.

Devon shares why AR assessments are more than just a billing cleanup task. They are a powerful way to uncover missed revenue, identify workflow gaps, and protect the financial health of the practice. She also explains how credit balances can create compliance risks when they are not managed correctly, and why strong systems are essential for practices that want clean books, better cash flow, and fewer surprises.

The conversation explores how dental leaders can strengthen billing processes, improve accountability, and build a more proactive approach to revenue protection.

Whether you are a solo practice owner, managing a growing team, or overseeing multiple locations, this episode offers practical insights into keeping your financial operations organized, compliant, and profitable.

Topics discussed include:

• Why AR assessments matter for dental practice profitability

• Common issues hidden inside aging accounts receivable

• How credit balances can create financial and compliance risks

• What dental practices need to know about Medicaid CRUSH compliance

• The importance of clean billing systems and accurate reporting

• How to identify revenue leaks before they become bigger problems

• Practical steps to protect cash flow and strengthen operations

Connect with Devon Banks:

DTECH Billing and Claims

Insurance Untangled is dedicated to helping dental practice owners navigate growth, operations, insurance, billing, leadership, compliance, and profitability through conversations with industry experts and successful practice leaders.