Episode 68

How to appropriately handle insurance denials

September 10, 2024

In this episode, we focus on managing denied claims in dental practices. Tessina Bullock discusses the importance of fighting for even small claim amounts, like a $50 buildup fee, to prevent future denials. She explains how filing appeals can reduce the frequency of denials and emphasizes the role of the insurance commissioner in holding companies accountable. Tessina also highlights the long-term benefits of these efforts, even if only some appeals are successful. Additionally, Tessina shares resources on finding and filing complaints with your state’s insurance commissioner.

Time stamps

  • 00:01:51 – Why is it important for an office to fight for payment for a build-up when they may only get another $50 in terms of payment? 
  • 00:04:33 – Why should we send complaints to the insurance commissioner if our appeals are denied? 
  • 00:08:19 – When offices are sending appeals and filing complaints, are these all paid? 
  • 00:11:38 – Explore Verus Dental to uncover the truths that insurance plans often withhold.

Resources

Freebie 68


Recent Episodes

Random Choice vs. Getting Patients to Choose Your Dental Practice; and Why It Matters!


Listen Now

How To Respond When Insurance Makes A Mistake And Patients Blame You


Listen Now

Do More of the Dentistry You Want, Not Just What You Can


Listen Now