In this episode, Ben Tuinei and Naren Arulrajah discuss strategies for managing negative reviews and leveraging positive feedback to enhance your dental practice’s online reputation. They explore mindset shifts for handling criticism, the importance of consistent Google reviews, and actionable steps to increase visibility through SEO. Naren also shares insights on addressing illegitimate reviews and highlights the value of responding professionally to all feedback. For practices struggling to attract new patients despite positive reviews, they emphasize the role of effective digital marketing.
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Time stamps
- 00:01:52 – Should a practice expect negative reviews?
- 00:04:09 – What mindset should practice owners have about reviews, including negative ones?
- 00:07:22 – Regarding reviews as a whole, what is an ideal goal?
- 00:09:02 – How do you suggest practices handle negative reviews?
- 00:12:44 – Any no nos regarding negative reviews?
- 00:15:12 – Should we reply to reviews?
- 00:17:29 – Besides reviews, what should a practice do to attract more new patients?
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